- The primary purpose of the position is to maximise sales opportunities achieving dealer objectives through excellent customer service, reporting to the Parts Manager.
- Attend to queries and/or complaints from customers timeously
- Handle both Internal sales and Counter Sales
- Communicate with customers and suppliers on the delivery of goods and services
- Responsible for processing and managing sales orders
- Responsible for preparing quotations as per customer requirements / queries
- Daily ordering of goods and products and helping external sales staff with quotes and orders
- Assist clients with any technical or sales enquiries and to liaise with local suppliers
- Handle telephonic enquiries from customers in a professional manner and ensure orders are processed timeously
- Assist the sales team as and when required
- Pursue orders by actively contacting customers telephonically on a weekly basis
- Must have parts sales experience within the Motor industry. Volvo, Haval and/or Suzuki brand knowledge will be advantageous.
- High product knowledge as well as offering product solutions to customers
- Ability to follow up on all active prospects and update customer data base regularly
- Manage the sales process ensuring timeous deliveries
- Ability to effectively manage achievement of targets through monitoring of progress
- Efficient in administration duties
- Able to ensure policies and procedures relevant to the business are adhered to
- Ability to monitor and control stock
- Ability to retain current customers for repeat business as well as acquire new business
- Matric
- Fully computer literate
- Ability to maintain good relationships internally and externally
- Ability to cold call
- Excellent communication using all mediums verbal, electronic etc.
- Team-player
- Able to initiate contact with customers
- Excellent negotiation skills
- The ideal candidate must have at least 2 years’ experience as a Parts Sales Executive within the motor industry.
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