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  • The primary purpose of the position is to maximise sales opportunities achieving dealer objectives through excellent customer service, reporting to the Parts Manager.

  • Attend to queries and/or complaints from customers timeously.
  • Handle both Internal sales and Counter Sales.
  • Communicate with customers and suppliers on the delivery of goods and services.
  • Responsible for processing and managing sales orders.
  • Responsible for preparing quotations as per customer requirements / queries.
  • Daily ordering of goods and products and helping external sales staff with quotes and orders.
  • Assist clients with any technical or sales enquiries and to liaise with local suppliers.
  • Handle telephonic enquiries from customers in a professional manner and ensure orders are processed timeously.
  • Assist the sales team as and when required.
  • Pursue orders by actively contacting customers telephonically on a weekly basis.

  • Must have parts sales experience within the Motor industry. Volvo, Haval and/or Suzuki brand knowledge will be advantageous.
  • High product knowledge as well as offering product solutions to customers.
  • Ability to follow up on all active prospects and update customer data base regularly.
  • Manage the sales process ensuring timeous deliveries.
  • Ability to effectively manage achievement of targets through monitoring of progress.
  • Efficient in administration duties.
  • Able to ensure policies and procedures relevant to the business are adhered to.
  • Ability to monitor and control stock.
  • Ability to retain current customers for repeat business as well as acquire new business.
  • Matric.
  • Fully computer literate.
  • Ability to maintain good relationships internally and externally.
  • Ability to cold-call.
  • Excellent communication using all mediums verbal, electronic etc.
  • Team-player.
  • Able to initiate contact with customers.
  • Excellent negotiation skills.
  • The ideal candidate must have at least 2 years’ experience as a Parts Sales Executive within the motor industry.
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