We are looking for an experienced CRM Manager to oversee customer relations within the Service Department at CMH Multi Franchise, Umhlanga.

• Must have experience in a service department environment.
• Build strong relationships with clients and ensure customer satisfaction.
• Handle all customer queries with urgency and professionalism.
• Be computer literate with experience in DMS systems.
• Valid driver’s license required.

• Build and maintain strong relationships with customers.
• Facilitate communication between departments.
• Effectively manage a team of service advisors.
• Handle incoming queries via phone and in person.
• Demonstrate high levels of empathy and understanding of customer needs.
• Uphold professionalism and display leadership skills.
• Work well under pressure while remaining approachable.
• Analyze NPS (Net Promoter Score) data and implement customer service improvements.

• Strong time management and communication skills.
• Excellent analytical skills with problem-solving abilities.
• Customer-focused with proven leadership training.
• Minimum of 5 years’ experience in a similar role.
• Proficient in computer systems and CRM tools.
• Valid driver’s license.
• Must be of sober habits.